Application support analyst - EQD desk
Application support analyst - EQD desk
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Salary Not Disclosed
1 Vacancy
Job Description
The candidate will perform Application Production Support activities as part of the EQD eTrading application support team. This role combines providing realtime support for Equity Derivatives eTrading systems with contributing to broader strategic initiatives. The candidate will play a critical role in ensuring system stability monitoring application performance and facilitating smooth interactions between IT and the Equity Derivatives business (traders and sales).
Role and responsibilities
Front office Application Support
- Provide proactive and reactive production support for Equity Derivatives applications.
- Manage and resolve incidents in real time ensuring minimal disruption to trading activities.
- Partner with development and product teams to address system issues and implement improvements.
Incident and Problem Management
- Rapidly identify troubleshoot and resolve production issues.
- Conduct root cause analysis and implement preventative measures to avoid recurrence.
- Maintain incident logs and provide detailed reports for management.
Monitoring and Maintenance
- Develop and enhance monitoring tools to ensure optimal system performance.
- Perform regular system checks and scheduled maintenance activities.
- Proactively identify performance bottlenecks and coordinate with relevant teams to address them.
Business Liaison and Proximity Support
- Act as the technical interface for traders and business users in Equity Derivatives.
- Provide clear communication and training on system functionalities.
- Understand and adapt to business needs ensuring systems align with user requirements.
Knowledge Management and Documentation
- Maintain detailed documentation for production environments processes and troubleshooting procedures.
- Share knowledge and best practices within the global application support team.
As a member of our team you will have the opportunity to work on cuttingedge technology and collaborate with a dynamic group of professionals who are dedicated to excellence. You will have the chance to contribute to the development of our Finance engineering team and grow your career in a stimulating environment
Qualifications :
Key Skills and Qualifications:
- Bachelors degree in Computer Science Engineering Finance or Quantitative Finance.
- Minimum 4 years of experience in front office application production support to the business on a trading desk.
- Technical proficiency in FIX protocol SQL Linux and scripting.
- Strong understanding of equities markets trading systems and Order Management Systems (OMS).
- Excellent analytical and problemsolving skills with the ability to work under pressure.
- Clear verbal and written communication skills with a focus on documentation.
- Proven ability to manage and resolve risks and issues affecting production and endusers.
Additional Attributes:
- Strong organizational skills and ability to prioritize effectively.
- A proactive approach to system monitoring and improvement.
- Familiarity with global team collaboration and project leadership.
Companys Benefits
At Talan we invest in our employees wellbeing and empower them with benefits including:
- The salary range for this role is US$95000 US$130000. Working on C2C is possible too.
- 401(k) retirement plan with company matching
- 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 8 paid holidays 5 sick days 2 personal days per year
- Company health dental and vision insurance plans FSA
- Voluntary STD and LTD
- Commuter/transit benefits
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
