Regional Collection Manager
Regional Collection Manager
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Job Description
Key Responsibilities:
Daily monitoring of all groups for the locations assigned
Ensure locations targets are aligned to targets for Pan India
Location travel as an when required for review and to ensure performance is at par
Target to achieve monthly targets for all assigned locations and monitor performance
To ensure minimal flows to higher buckets / Group
Monitoring of Bucket movement within each group
Responsible for managing teams assigned Telecallers / Field Executives / Agency/Portfolio Managers
Micro level daily tracking of Collections for each merchant and highlight risk associated if any
Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance
Performance level matrix is shared with seniors basis required frequency to get Portfolio insights
Location and Pan India level performance matrix is shared frequently to uplift existing performance
Daily followups for nonreceipt of repayments (DNP)
Resolving service issues impacting Portfolio Performance
Conduct Mystery Shopping as a measure to control account not performing
Update feedback trails on system and sending daily collection reports to the concerned reporting head.
To regularly visit delinquent customer / merchant for the updation of overdue amounts
To effectively manage all customer/ merchant related complaints and issues.
Requirements
Qualification
Minimum 1012 years relevant experience needed in handling multiple locations across all groups
Collection of consumer loans/ business loans
Minimum a graduate (in any field).
Preferably a DRA (Debt Recovery Agent) certified professional
Good knowledge of Computers (MS Office email communication)
Skills Set & Experience
Handled call centre and Inhouse Telecalling
Dialler call handling would be added advantage
Team Management Telecallers and Field Executives
Experience in handling mass data volumes
Agency Management
Should be presentable with good communication skills.
Should have knowledge of the Collection Process.
Professional approach towards the Customer.
Ability to command authority but humble and sincere in behaviour
Good convincing skills
Aware of Collection Code of Conduct.
Benefits
Skills Set & Experience Handled call centre and Inhouse Telecalling Dialler call handling would be added advantage Team Management Telecallers and Field Executives Experience in handling mass data volumes Agency Management Should be presentable with good communication skills. Should have knowledge of the Collection Process. Professional approach towards the Customer. Ability to command authority but humble and sincere in behaviour Good convincing skills Aware of Collection Code of Conduct.
Education
Qualification Minimum 10-12 years relevant experience needed in handling multiple locations across all groups Collection of consumer loans/ business loans Minimum a graduate (in any field). Preferably a DRA (Debt Recovery Agent) certified professional Good knowledge of Computers (MS Office, email communication)
Employment Type
Full Time
