Housing Officer
Housing Officer
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UM UM 24 - 24
1 Vacancy
Job Description
23 months contract with a Local Authority
Job Purpose
- Delivering an integrated housing service to tenants and leasehold customers and to work closely with other teams councillors and Tenants & Residents Associations to achieve and maintain sustainable tenancies in sustainable communities.
- Providing a proactive and customer focused housing management service across a designated area and ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
Key Duties/Accountabilities
- Resident Engagement: Visit all new tenants in their homes to explain tenancy conditions and identify any vulnerabilities or additional needs. Ensure regular communication and engagement with residents through estate inspections customer surgeries and home visits. Tenancy Management: Manage a variety of tenancyrelated matters including succession assignment discretionary rehousing and management transfers. Take action on issues such as antisocial behaviour illegal occupation and breaches of tenancy agreements.
- Housing Management: Conduct regular estate inspections and follow up on issues affecting residents. Identify and recommend estate improvements and work with internal teams to ensure a coordinated approach to Housing management.
Essential Experience Required
- Experience as Housing Officer with at least 2 years housing management experience in general needs is essential.
- Proven experience in managing complex tenancy issues within a social housing context is essential.
Essential Qualification Required
- A good general standard of education written and good verbal skills is essential.
Additional information to note:
- Working hours: 36 hours per week.
The closing date for this position is 16th January 2025.
Resident Engagement: Visit all new tenants in their homes to explain tenancy conditions and identify any vulnerabilities or additional needs. Ensure regular communication and engagement with residents through estate inspections, customer surgeries, and home visits.
Education
A good general standard of education, written and good verbal skills is essential
Employment Type
Full Time
