This is a remote position.
Job Title: Patient Services Coordinator
Schedule: Monday to Friday 8:00 AM 5:00 PM EST (with flexibility as needed)
About the Role:
We are a mental health clinic dedicated to providing exceptional care for individuals seeking addiction medicine and mental health services. As a Patient Services Coordinator you will be the first point of contact for all callers ensuring excellent service and efficient handling of inquiries.
Responsibilities:
- Answer and manage calls promptly and professionally.
- Categorize and route calls (e.g. patient inquiries media regulatory bodies vendors).
- Provide information about clinic services insurance options and intake procedures.
- Collect and document patient details for followup including contact information and communication preferences.
- Assist patients with next steps such as scheduling appointments or open house visits.
- Escalate urgent or specialized inquiries to the appropriate contacts.
Requirements
High school diploma or equivalent; experience in healthcare or customer service preferred.
Excellent communication and organizational skills.
Ability to handle confidential information with professionalism.
Proficient in basic computer applications.
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