AGM Learning Development
AGM Learning Development
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Develop and execute the organization s learning and development strategy aligning training programs with business goals and hospitality standards.
- Create and implement leadership development programs to ensure a strong pipeline of future leaders within the organization
- Oversee the design delivery and evaluation of training programs workshops and elearning modules for employees across various departments including guest services food & beverage housekeeping and more.
- Work closely with department heads to identify specific training needs and tailor programs to meet departmental and operational goals.
- Ensure training programs are designed with measurable outcomes and aligned with hospitality service standards and organizational objectives.
- Facilitate career development opportunities for employees offering clear career paths and development plans in collaboration with department managers.
- Track employee progress and provide regular feedback and coaching to encourage skill development and career growth.
- Implement and manage employee mentorship programs to support personal and professional development.
- Measure the effectiveness of learning programs through participant feedback performance metrics and KPIs such as employee satisfaction training completion rates and operational improvements.
- Regularly report on training outcomes learning initiatives and the overall impact on organizational performance to senior management.
Requirements
- Bachelor s degree in Human Resources Hospitality Management Business Administration Education or any related field.
- 5 years of experience in learning and development training or a related role
- Prior experience in leadership roles ideally within a hotel resort or restaurant environment.
- Certifications in Learning and Development or Training (e.g. Certified Professional in Learning and Performance CPTM) is preferred
- Strong leadership and communication skills
Employment Type
Full Time
