Account Manager
Account Manager
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Job Description
At vFulfill we re not just a B2B platform we re a launchpad for eCommerce dreams. Since 2019 we ve been empowering global eCommerce entrepreneurs to discover and source winning products automate operations and launch successful COD dropshipping and microD2C brands in India.
Our mission is simple yet ambitious: to make branded eCommerce in India hasslefree. By eliminating operational headaches we let our clients focus on what they do best growing their businesses.
But what truly sets us apart Our people. We re a lean driven team of 30 technologists eCommerce enthusiasts and operations wizards who believe in the power of AI to revolutionize the way businesses are built.
At vFulfill we ve built a culture where we work hard support each other and genuinely enjoy what we do. We celebrate creativity tackle challenges as a team and never say no to a good laugh (or a great potluck). Pro tip: come hungry because your teammates cook like they code exceptionally well.
Here you re not just joining a company you re becoming part of a family that s shaping the future of eCommerce in India. Together we ll create impact embrace challenges and build something extraordinary (with a side of amazing food).
We are looking for a motivated and proactive Account Manager/Customer Growth Specialist to join our Growth Team. In this role you ll work closely with eCommerce entrepreneurs and D2C brand owners worldwide to help them scale their businesses. Your primary responsibilities will include ensuring high levels of customer satisfaction reducing churn and driving revenue growth through onboarding customer support and strategic upselling initiatives.
Requirements
Key Responsibilities:
Onboard and train customers on effectively using the vFulfill app.
Address and resolve customer inquiries and escalations promptly.
Develop and execute strategies to drive conversions improve retention and boost upselling opportunities.
Encourage sourcing requests for products from India and China to expand customer offerings.
Track key performance metrics including conversion rate CSAT (Customer Satisfaction Score) churn rate order volume revenue growth and profit margins.
Communicate platform updates and train customers on new features or changes.
Suggest innovative products to help customers diversify their portfolios.
Stay updated on industry trends and competitor activities to identify growth opportunities.
Qualifications:
Education: Bachelor s degree in any field.
Experience: 3 years of experience in Customer success and Account Management preferably in ecommerce SaaS or technology solutions.
Skills/Requirements:
Experience in managing and personalizing customer experiences.
Strong leadership and collaboration skills with the ability to motivate and work well with others.
Excellent communication and presentation skills with the ability to multitask and manage multiple projects efficiently.
Detailoriented and focused on achieving strategic goals.
Proactive mindset with a passion for customer success.
Benefits
- Flexible working hours
- 5day work week for worklife balance
- Health insurance benefits
- Tenure recognition and awards
- Leave benefits aligned with milestones
- Performancelinked growth opportunities
- Outofterm appraisals for outstanding contributions
Communication Skills (Verbal & Written) Attention to Detail Record Keeping & Documentation Problem-Solving Skills Basic Supply Chain & Logistics Knowledge Any Graduate
Education
Any Graduate
Employment Type
Full Time
