Shop Manager Palo Alto Los Altos - The Penny Ice Creamery
Shop Manager Palo Alto Los Altos - The Penny Ice Creamery
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2years
$ $ 68640 - 75000
1 Vacancy
Job Description
THE PENNY ICE CREAMERY Made From Scratch
The Penny Ice Creamery is seeking an inspiring and dedicated leader to join our organization as the Shop Manager of our two locations in the South Bay!
The Shop Manager role is a great fit for a handson ambitious and organized professional who is excited and prepared to manage and oversee two Penny Ice Creamery locations and teams in Santa Clara County.
The Penny Ice Creamery Shop Manager ensures the smooth and efficient daily operations of two specified locations. This person must be a handson dynamic leader who is comfortable in taking full responsibility for multiple shops. The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet shop needs and staffing needs as they arise.
The Shop Manager works closely with upper management to achieve business objectives at the shop level by implementing strategy through a combination of skillful execution and effective leadership. A sense of ownership and personal autonomy are required to succeed in this role as well as the ability to build and nurture vital relationships with team members vendors patrons and the surrounding community. This person represents our wellestablished brand in both Santa Clara County and Santa Cruz County.
This person manages our two South Bay locations:
The Penny Ice Creamery in the State Street Market in Los Altos (170 State Street) and
The Penny Ice Creamery in the Town and Country Village in Palo Alto (855 El Camino Real).
Requirements
Staff Management
- Train manage coach and discipline staff; upholding expectations of excellence
- Ensure smooth daily operations at all times
- Schedule staff and analyze labor cost on a weekly basis
- Communicate with staff regularly; perform weekly checkins to ensure success
- Be the first point of contact for staff inquiries questions and concerns
- Monitor and manage staff breaks
- Conduct working interviews to assess potential candidates
- Anticipate future staffing needs; strategize with upper management
- Monitor staff adherence to business policies and take corrective actions as needed
- Build and maintain a strong hands on managerial presence in multiple shops
Guest Service Management
- Demonstrate excellence warmth and professionalism in all guest service interactions
- Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
- Uphold The Penny Ice Creamery reputation and that of The Glass Jar Inc.
- Resolve delicate guest service situations with poise and professionalism
Inventory Management
- Oversee product quality at multiple locations
- Conduct weekly paper goods inventory at multiple locations and place orders as needed
- Conduct regular kitchen and ice cream inventories for multiple locations
- Coordinate deliveries of product across locations using requisition protocol
- Monitor & order apron towel sanitizer and soap inventory as needed
- Monitor inventory for all products or items at multiple locations as needed
Shops Management
- Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
- Oversee daily shop upkeep to maintain an impeccable presentation
- Maintain and troubleshoot essential equipment communicating any major issues to upper management
- Manage change banks; Monitor deposits and cash reconciliation for accuracy
- Make costcutting and efficiency recommendations to upper Management based on regular assessment
Benefits
- Medical/Dental/Vision Insurance
- Competitive Compensation
- Paid Time Off
- Opportunities for Advancement
- Company Outings & Gatherings
- Discounts at Select Local Businesses
- CalSavers Retirement Savings Program
- Paid HandsOn Training
- Ice Cream and Coffee!
Staff Management Train, manage, coach, and discipline staff; upholding expectations of excellence Ensure smooth daily operations at all times Schedule staff and analyze labor cost on a weekly basis Communicate with staff regularly; perform weekly check-ins to ensure success Be the first point of contact for staff inquiries, questions, and concerns Monitor and manage staff breaks Conduct working interviews to assess potential candidates Anticipate future staffing needs; strategize with upper management Monitor staff adherence to business policies and take corrective actions as needed Build and maintain a strong, hands on managerial presence in multiple shops Guest Service Management Demonstrate excellence, warmth and professionalism in all guest service interactions Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business Uphold The Penny Ice Creamery reputation and that of The Glass Jar, Inc. Resolve delicate guest service situations with poise and professionalism Inventory Management Oversee product quality at multiple locations Conduct weekly paper goods inventory at multiple locations and place orders as needed Conduct regular kitchen and ice cream inventories for multiple locations Coordinate deliveries of product across locations using requisition protocol Monitor & order apron, towel, sanitizer and soap inventory as needed Monitor inventory for all products or items at multiple locations as needed Shops Management Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits Oversee daily shop upkeep to maintain an impeccable presentation Maintain and troubleshoot essential equipment, communicating any major issues to upper management Manage change banks; Monitor deposits and cash reconciliation for accuracy Make cost-cutting and efficiency recommendations to upper Management based on regular assessment
Employment Type
Full Time
