Program Specialist I
Program Specialist I
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1 Vacancy
Job Description
The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake shortlisting sourcing management onboarding worker assignment management time and expense management offboarding and reporting. The Program Specialist I acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.
Responsibilities:
- Assist client managers during all stages of the contract labor acquisition process including: requisition intake sourcing and candidate shortlisting and interviewing
- Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base
- Document requirement intake conversations in appropriate database (VMS AGS360)
- Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response
- Discuss with HM agree upon expectations timeframes feedback roles and responsibilities of everyone involved in the requisition fulfilment process
- Coach manage and oversee performance of participating staffing suppliers
- Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system
- Monitor performance against contract SLAs requisition aging invoicing time and expense entry and vendor compliance tracking
- Maintain and update monthly activity and performance reports
- Provide constant interaction via face to face email and phone with client staffing vendors contract personnel and other partners
- Assist with worker assignment management (cost center changes extension of contract assignments etc.) to improve data integrity
- Liaison with managers vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
- Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)
- Assist with the collection of company assets from vendors (laptop badges etc.)
- Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
- Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
- Log all client and vendor inquiries into Salesforce.com
Qualifications :
- University degree preferred or applicable experience
- Experience in high volume coordination activities
- At least 1year of any customer service industry experience
- Client hiring manager/supplier facing
- Excellent verbal and written communications
- Ability to work in a dynamic environment that changes from day to day
- Strong analytical and problem solving skills
- Strong documentation and follow up skills
- Strong time management
- Strong organization skills and attention to detail
- Knowledge of MS Office (Excel Word PPT) and PC skills
- Able to work independently with some direction
- Customer Focused
Additional Information :
Location disclaimer: This position is open to North America locations outside of California Colorado New Jersey New York Washington and Maryland.
Benefits are subject to change and may be subject to specific elections plan or program terms. This role is eligible for the following:
- Medical dental & vision
- Hospital plans
- 401(k) Retirement Plan Pretax and Roth posttax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and longterm disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Tuition Assistance
- Time Off/Leave(PTO Allegis Group Paid Family Leave Parental Leave
At AGS we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race gender sexual orientation gender identity age color religion national origin veteran status disability genetic information or any other status protected by applicable law. We value our people their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
