Global Customer Success Operations Lead
Global Customer Success Operations Lead
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Job Description
Process Execution
Be a trusted advisor to the Customer Success teams across the globe act as their main point of contact for business needs solutions insights and guidance
Analyze local processes identifying differences and best practices and developing solutions and processes that fit multiple countries needs
Oversee KPIs and performance of CS teams be the first person to detect redflags
Use data to investigate and help resolve issues in processes
Project Management
Oversee and manage your own set of projects from planning through execution and review
Coordinate with crossfunctional teams to ensure timely and successful delivery of projects
Help drive implementation of global processes with local structures
Team management:
Lead mentor and develop a small team of Customer Operations analysts.
Foster a positive team environment encouraging collaboration and continuous improvement.
This role is both challenging and rewarding as it requires you to excel as a Project Manager independently leading projects while also serving as an inspiring Team Leader. Its never a dull momentour constant growth and the exciting challenges ahead provide opportunities for creativity and allow you to make a significant impact on our business
Qualifications :
Skills required to succeed in this role:
Have at least 3 years of experience in Operations Project manager or other positions related to business development (previous experience in CS Ops/RevOps or in a similarly businessoriented role is a huge plus) with at least 2 years in a leadership or supervisory position.
Strong project management skills and experience managing multiple projects simultaneously from the beginning till the end
Analytical mindset ability to analyze data and use it to drive performance improvements. Strong skills to present insights concisely and actionably
Excellent organizational skills and ability to prioritize tasks efficiently keen attention to details
Problemsolving mindset
Strong ability to build and maintain strong working relationships with team members and peers
Strong communication skills both written and spoken in English is mandatory. You will be a part of a global team.
You have an extensive knowledge of the following tools: Salesforce Hubspot Microsoft Office Excel. Outreach Zapier is a plus
Skills such as SQL/Python is a plus
And most importantly Getting things done attitude
Additional Information :
The process (preliminary outline)
30 min intro call with Ainhoa (Global talent partner)
60 min interview with Gabriele our Global Head of Customer Success Operations your manager in this role (experience match fit into the team)
Business exercise (a databased problem solving task) incl. 3 days preparation time followed by a 60 min presentation meeting to discuss your thoughts and findings
References & Offer
Benefits
- Share options plan after six months working with us vesting in 5 years (subject to separate ESOP agreement and plan)
- Gym membership (reduced price)
- Health Insurance paid by the company
- Flexible retribution plan benefits
- Mental health program (iFeel)
- 23 days of holiday per year (on top of bank holidays plus your birthday off on top)
We promote and embrace equal opportunities in our hiring process and also every day at work. When you apply for our roles you receive equal treatment regardless of age disabilities gender reassignment marital or civil partner status pregnancy or parental status race color nationality ethnic or national origin religion or belief sex sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process we kindly encourage you to let us know. Behind those words youre reading theres a person (hi!) who already helped a candidate by adapting the interviews and now were lucky to have this person with us. So even if youve never asked for it before may this serve as a sign that now you can do so. We can only truly be equal if we adapt to each other.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
