Quality Assurance Officer Medico Legal
Quality Assurance Officer Medico Legal
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role is to ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner as well as providing consultants and customers with technical advice relating to reports and permanent impairment/disability assessments.
To coordinate and deliver a range of high quality customer focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members consultants customers clients and visitors.
Key Responsibilities include but are not limited to:
- Review of medicolegal reports in line with quality framework and relevant regulations and legislation.
- Undertake quality assurance of reports AMS forms and permanent impairment/disability assessments and ensure they are compliant with:
- Specific customer and/or legislative specifications;
- Next Health standards and processes and;
- Appropriate guidelines
- Identify inaccurate deficient or incomplete reports and where necessary liaise with the relevant stakeholders (consultants customers or team members) to get the matter resolved.
- Where required assist with consultant customer or team member training sessions.
- Support the General Manager Operations Manager and Report Production and Quality Coordinator in the induction of new consultants and new team members.
- Where required escalate to the Report Production and Quality Coordinator consultant or customer any matter that requires intervention.
- Where applicable advise Report Production and Quality Coordinator consultants and customers of possible delays in turnaround times.
- Prioritise according to consultant availability customer special requests and urgent requests.
- Work collaboratively with team members to ensure prioritisation of workflow.
Qualifications :
- Experience in the medical allied health and/or personal injury industry.
- Experience in driving quality assurance programs.
- Experience in understanding case management practices relating to independent medical reports within a personal injury and/or accident compensation setting is beneficial.
- Experience in coordinating and delivering a range of high quality customerfocused business administration support.
- Ability to effectively assist challenging consultants customers clients or visitors.
- High level of written and verbal communication skills.
- Computer literacy with proficiency in Microsoft Office (Word/Excel/PowerPoint).
Additional Information :
- A customer driven approach.
- Capacity to demonstrate resilience when faced with challenging matters.
- Exceptional attention to detail and accuracy.
- Demonstrated ability to provide excellent customer service to both internal and external customers.
- Must have excellent verbal written and interpersonal communication skills.
- Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
- Demonstrated ability to work independently and within a group environment.
- Ability to work harmoniously with a diverse group of stakeholders.
- Demonstrate a highlevel regard for confidentiality and privacy.
- A personal approach which is respectful positive enthusiastic friendly and helpful.
You are welcome here.
Our fastgrowing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
