Future Student Consult Officer Brisbane or Gold Coast Location

Youll be the first point of contact for prospective students providing information about courses applications and recruitment events via multiple channels including phone email live chat and SMS. You will liaise with internal stakeholders and prospective students to ensure all enquiries have been resolved or triaged and accurately record prospective student contact details study interests and outcomes of the enquiry in the Customer Relationship Management (CRM) software.

Key Responsibilities

• Provide professional first contact support to prospective domestic students including information and advice on University courses and application processes.
• Be responsible for the accurate and timely recording reporting and resolution of student enquiries
• Support a high performing workplace culture through the achievement of established targets including data collection call success and attempt rate lead generation and conversion.
• Contribute to the continuous improvement of prospective student service systems and processes through the monitoring of and providing feedback to the Future Students and wider Marketing and Communication teams.
• Develop and maintain effective working relationships with colleagues and other stakeholders and contribute to the efficient operation of the centre including ensuring coverage of the centre roster.
• Participate in various domestic future student recruitment activities and events as required.
• Ensure compliance with relevant legislation and University policies and procedures including equity and health & safety and exhibit good practice in relation to same. 
• Be a leading example of the principles and values embodied in the Universitys Code of Conduct and behave act and communicate at all times to reflect fairness ethics and professionalism.

About you 

• Prior experience in a contact centre and/or sales environment will be highly regarded

• The occupant of this position will hold a bachelors degree level of education; or an equivalent combination of relevant experience and/or education/training. 

Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check. Please note sponsorship is not available for this role.  

What we can offer
This is a continuing opportunity based at either Brisbane South (Nathan) or Gold Coast. As Griffith is a multisite University you may be required to work across other locations.

HEW level 5 salary range $77761.62 $87235.50 17% super. Total FTE package will be in the range of $90981.10 $102035.54.

Additional Information :

Why join Griffith

As a valuesled organisation at Griffith University weve worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives on campus Gym facilities

At Griffith were committed to providing a safe and inclusive environment for all whoever you are and wherever youre from. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit our Equity Diversity and Inclusion page. Griffith University also maintains a strict zerotolerance policy against all forms of modern slavery. For more information please refer to Griffiths Modern Slavery Policy.

How to apply

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role please refer to the qualifications above and the position description.
• Current curriculum vitae/resume including full contact details

For application and recruitment advice please reach out to Laura Whitworth Talent Acquisition Partner on 

Closing date: Sunday 9th March @ 11:59PM. All applications must be submitted online.