Field Service Technician I - BDL

SUMMARY OF ESSENTIAL FUNCTIONS:

As a level one Field Service Technician this individual must be team oriented and flexible and actively seek to share information and assist their peers.  Possesses solid communication skills both oral and written.  Demonstrates good electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.  Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.  Cross trains on products serviced in the field and displays basic proficiency in servicing the Trace XRay CT XRay and Cargo Inspection Systems product lines.  Willingness to work on special projects some of high visibility as assigned.  Looks for commonmode problem occurrences and seeks to resolve both independently and with the aid of others.  Has a working knowledge of business PC applications (MS Word Excel & Power Point) and able to effectively use them to provide clear concise information summaries as needed.

Troubleshoots services installs (deploys) and repairs Trace XRay CT XRay and Cargo Inspection equipment at customer sites.  Maintains field service log and filing system to properly initiate organize and maintain all field service and job files until work is completed  Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections maintenance repair work and submits paperwork in a timely basis
• Order install and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys pilot program service activities attend meetings
• Possesses basic technical knowledge on the companys Trace and XRay technologies. 
• Maintains clear and concise business communication both oral and written
• Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel overtime and work hours other than MondayFriday may be required.
• Comply with and ensure department compliance with Company health safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Qualifications :

Education/Training:  Associates Degree/Related Trade Certification (electrical electronic mechanical)/Military Training (electrical mechanical electronics).  (Equivalence achieved through comparative work and life experience of 13 years is acceptable work experience in a related electrical or mechanical field service role).  Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience:  Minimum of 13 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.  Must be responsive to all customer issues at all times.  Must be willing & able to travel at short notice.

Supervises:  While supervision is not considered a primary responsibility of this position there may be instances where supervision of others on a project basis may be required

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA.  Applicant must successfully pass a federal background investigation

SDI is a Federal Contractor and a drugfree workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

PHYSICAL/MENTAL REQUIREMENTS:

• Possess excellent organizational communication interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.

• Selfmotivated reliable and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts hoists davit cranes pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending stooping twisting turning and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature humidity noise confined spaces etc.) around dangerous industrial equipment.

Additional Information :

Salary and Benefits

The compensation for this position ranges from $57000 $78300/yr and will vary depending on factors such as your location skills jobrelated knowledge and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare 401K savings plan company holidays vacation sick time parental leave and an employee assistance program. Eligibility requirements apply.

WORK ENVIRONMENT:

Work environment is typically considered to be wherever the customer of concern is located.  Service will typically be rendered at airports correctional facilities courthouses cruise ships or other locations as required.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)