Technical Consultant-ServiceNow Product Knowledge
Technical Consultant-ServiceNow Product Knowledge
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Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow Customer Workflow Employee Workflow and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Participate in workshops with customers to assess current processes and establish futurestate processes.
- Design and deliver ServiceNow solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications
o ServiceNow Certified System Administrator
o Customer Service Management (CSM) Implementor
o Field Service Management (FSM) Implementor
Qualifications :
In order to be successful in this role we need someone who has:
At least 8 years of consulting experience for complex global organizations
Demonstrated ability to influence and consult (providing options with pros cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Proven experience in defining and deploying futurestate Customer Service and/or Field Service processes and in identifying solutions from a people process and technology perspective with a focused prowess on implementation of technology
Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce SAP Oracle Telephony
Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
Demonstrated ability to influence and consult senior leaders (identification of needs providing options with pros cons and risks) in a large organization while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Experience creating implementation design artifacts conducting solution presentations and obtaining customer acceptance of solution design.
Strong capabilities in forging trust engaging a remote or inperson audience bringing project/program management and leadership expertise.
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes workflows and diagrams.
A passion to continually study new technologies and functionality as well as be involved in projects that push the capabilities of existing technologies.
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio Word and PowerPoint)
Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities
Strong interpersonal skills customercentric attitude ability to deal with cultural diversity
Proven team player and team builder
Certification Requirements:
o ServiceNow Certified System Administrator
o Customer Service Management (CSM) Implementor
o Field Service Management (FSM) Implementor
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
