Presales Solution Consultant Customer Experience CX and Industry Workflows
Presales Solution Consultant Customer Experience CX and Industry Workflows
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Job Description
The Presales Solution Consultant is a technical subject matter expert with the advanced ability to develop position and deliver productspecific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory.
As Presales Solution Consultant for our Customer Workflows business unit you will be responsible for supporting the sales effort including product customer requirements gathering demonstrations product configuration for proof of concepts and participation in marketing events. Good customer advocacy skills the ability to learn quickly; along with the ability to translate technical capabilities into value and benefits is crucial. You will be the product expert that conveys value to address customers business issues.
This product is built on ServiceNows market leading Now platform and applies service management discipline to improve an organisations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes. Were proud to say that ServiceNow Customer Engagement Solution was recently named a leader in the Gartner Magic Quadrant
What you get to do in this role:
- Support solution sales as a technical and domain expert of a clientfacing sales team
- Help develop and contribute to sales campaigns focused on Customer Service and Customer Experience workflows
- Contribute and maintain a showcase of Customer Service workflow solutions created on the ServiceNow platform
- Lead discovery workshops to determine customers business challenges and deliver product demonstrations to align our solution with customer needs
- Handle product feature and technical questions from customers channel partners and ServiceNow colleagues
- Configure demonstration environments to address customer requirements and business issues
- Deliver product demonstrations to customers and products in person and through WebEx
- Provide feedback to product management about product enhancements that can address customer needs and drive additional business value
- Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
- Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
- Communicate with both business and technical decision makers
- Responding to Request for Information/Proposal documents
- Supporting Marketing events user conferences trade shows analyst demonstrations webinars etc
- Act as the ServiceNow subject matter expert at executive briefings / marketing events
Qualifications :
Successful candidates typically have:
- 5 years of presales solution consulting or sales engineering experience in Customer Experience CRM or Customer Engagement industry
- Proficiency with the ServiceNow platform or technical expertise with complex cloud software solutions
- Pitch perfect communication writing and presenting skills with fluency in English essential
- Demonstrated relationship building skills with proven success at developing and nurturing relationships up to and including Clevel
- Experience speaking with both business decision makers and technical decision makers with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects
- Experience working on complex deals with Enterprise customers in a matrix team.
- Experience working collaboratively across a complex sales ecosystem with account teams sales leadership commercial product management product marketing partners and professional services
- Demonstrated territory management skills including pipeline building and working closely with Sales counterpart to drive execution excellence
- Creative problemsolving skills with a growth mindset and desire to work in a fastpaced high growth organisation
- Organised and detailoriented
- A high degree of passion energy and drive
- Willingness to travel as necessary
Additional Information :
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible remote and requiredinoffice.
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with and do not endorse products or services of ServiceNow.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
