Commercial BTS Area Capability Lead

The Commercial BTS Area Geo Capability Lead will manage an internal organization of Business Technology Managers to technically enable the core digital and data capabilities that drive our commercial processes and support our business transformation.  The team will be responsible of enabling activating and delivering key solutions for the affiliates in scope (area and timezone) in line and with the Global product roadmap and with the collaboration of the Global Capability / Delivery team.

The lead will play a crucial role in managing digital and data capabilities solutions across a designated region (JAPACMEAR). Will collaborate closely with the global team to ensure successful delivery and align portfolio with the specific needs of affiliate within the region. This role requires strong leadership technical expertise and an ability to navigate complex requirements in a fastpaced and growing environment.

Key highlights of the role: 
    Responsible of supporting the vision for region / affiliates in scope of the BTS roadmap and will function as the strategic interface between Affiliate Brand & CEx teams and the Global BTS to lead the establishment of innovative digital solutions and new technologies for consumer and healthcare professional engagement.
    Proactively serve as a thought leader in this area and functions as a key point of contact for the ecosystem. They are custodians of the ecosystem and will support its evolution through innovation and accelerated pullthrough by representing the business needs and advocating global vision. 
    Owns and facilitates the planning and execution of initiatives in the affiliates and in coordination with Global teams and Area Leads to enable the organization to achieve business objectives through the effective use of the integrated ecosystem. 
    The team managed by the Capability lead is responsible to communicate technical decisions priorities and relevant project information to appropriate stakeholders regarding requests projects and initiatives.
    Will own the cocreation and codevelopment of the capabilities based on transformational initiatives aligned with global stakeholders and the acceleration of the enablement of them throughout the different affiliates in scope.
    Will manage the governance process for new demands align roadmap influence decision making at both global and area level.  Will be consulted with new demands validate and provide guidance and recommendations for new solutions and requirements.  Drives prioritization process based on value feasibility capacity and alignment with the global vision.
    The team managed by the Capability Lead will own the training and education with the different affiliates Brand BTS.
    The team managed by the capability team will own the processes of delivering and executing the aligned and prioritized roadmap.

Scope and dimension of responsibilities of the role:
    Collaborate with the global team to cocreate and develop strategies for the adoption and implementation of digital and data capabilities beyond large business units within the designated region.
    Work closely with the global team to identify opportunities to accelerate the adoption of digital and data capabilities across smaller business units and affiliate offices in the region.
    Develop and execute plans to ensure the successful implementation and integration of digital and data capabilities across diverse business units taking into account their unique requirements and challenges.
    Provide guidance and support to affiliate offices and smaller business units in the region promoting the benefits and value of digital and data capabilities and facilitating their adoption.
    Liaise with key stakeholders including executives and leaders within the global team affiliate offices and smaller business units to gain buyin and support for the adoption and integration of capabilities.
    Monitor and evaluate the progress of adoption initiatives identifying barriers or challenges and developing strategies to overcome them in collaboration with the global team.
    Track and report on the success and impact of digital and data capabilities adoption initiatives highlighting key achievements and areas for improvement.
    Stay informed about industry trends and emerging technologies conducting research and analysis to identify opportunities for further acceleration and enhancement of digital and data capabilities adoption.
    Provide regular updates and reports to senior management and key stakeholders on the status progress and impact of digital and data capabilities adoption initiatives.
    Foster strong relationships with stakeholders including affiliate offices global team members and external vendors to drive project success and ensure effective communication and collaboration.
    Manage area capability team focused on delivery and executing the aligned roadmap involved in the shaping cocreation development integration enablement and support with the global teams.
    Deliver local innovation that can be scaled and integrated into the global ecosystem.  Engage with the global teams to ensure data integration security and compliance regulations and the enablement of the capabilities in the different affiliates.
    Collaborate in a larger community of Capabilities to find synergies leverage expertise and experiences from other regions and identify opportunities to evolve the capabilities as one team.
 

Qualifications :

    Bachelors degree in Business Marketing Information Technology or a related field or equivalent work experience.
    At least 10 years of experience in internal/external consulting or in an agency environment
    Demonstrated experience managing and leading complex large scale projects with competing deadlines in business/IT consulting/management roles 
    Sound understanding of the affiliate business model and strategy:
    Industry & external perspective
    Influencing & relationship building across departments and organizations
    Technical expertise and knowledge within CRM Digital solutions Digital Marketing Business Analytics and Data Management.
    Experience with offshore and outsourced vendors and shared service models for development and support.
    Requires leadership and influencing skills and experience/indepth knowledge of the business business requirements analysis and IT processes.
    Demonstrated experience in building and managing effective working relationships with a range of key stakeholders including influencing key senior staff
    Actively listen to internal stakeholders to understand their business needs issues and opinions
    Analytical mindset with expertise in redefining the current state of business into the optimal state around business process strategy and stakeholder experience
    Ability to work with limited management direction take initiatives demonstrate attention to detail and accuracy and to identify and drive resolution of issues.
    Experience in transversal management and vendor management (incl. agencies).
    Solid experience in working with Global teams in a Matrix environment.
    Powerful communicator who inspires excitement and confidence 
    Quick learner with excellent time management skills and the ability to multitask and prioritize
    Deals comfortably with risk and ambiguity changing course when needed 

The following are highly desirable areas of competency and knowledge
    Knowledge and experience of the Commercial technology and digital landscape in Pharma
    Knowledge of capabilities and technology in pharma ecosystems (CRM Data Digital) 
    Understand business flow of information in systems
    Understanding of or preferably experience delivering digital strategies
 

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion.  It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.

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