IT Deskside support - Intern
IT Deskside support - Intern
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Job Description
Professionals in this role get to: Be the expert: Delivery of worldclass customer support and service in the maintenance and repair of desktops laptops and mobile devices. Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business and champions the relationships between the IT department and our Service Delivery programs. Maintain analyze troubleshoot and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android Apple and Microsoft operating systems. Document maintain repair upgrade or replace hardware and software for laptop an d desktop systems and Support and troubleshoot user account information including rights security user groups and email accounts. Be the point of contact: The ideal candidate will use the guidance of company policy information security IT department leadership and professional experience to creatively deliver support and solutions to our user base while providing a positive customer experience. Stregnthen relationships: Assist SMEs Technical Communications Officers and all functional IT groups in the buildout ongoing support critical incidents and ramp down of all Service Delivery programs in the site and organization as well as some corporate employee and remote support. Work alongside service delivery and other IT team members to move/add/change service delivery programs and constantly investigate into process improvement opportunities.
Qualifications :
Our most successful candidates will have: Computer science or related degree(s) A certification Additional certifications or experience in SCCM VMWare Active Directory Exchange Network various imaging platforms desktop/image engineering project management ITIL Foundation scripting/batch files and PowerShell No less than three years of practical experience supporting corporate technology infrastructure with working knowledge of concepts such as DNS DHCP GPO and various network troubleshooting tools The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership with flexibility in hours worked
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
