Public Sector Customer Success Manager

Join the team redefining how the world experiences design.

Hello hey gday mabuhay kia ora hallo vtejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. For this role were looking for candidates within commuting distance to our Austin office though you have the flexibility to be hybrid!

What youd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

The mission of the Public Sector Customer Success Manager is to cultivate and grow relationships with Canvas Public Sector market creating a bestinclass experience. Your role involves helping Canva become a businesscritical tool for these organizations. This includes comprehending our customers requirements devising solutions and guaranteeing their satisfaction with Canva. While you dont need to be a Public Sector expert we expect you to be excited and eager to learn and help us shape our approach in the space.

At the moment this role is focused on:

• Customer success and enthusiasm: Extend Canvas record of high customer satisfaction by leading the postsale relationship with Canvas Public Sector accounts. Youll be responsible for adoption advocacy renewal and expansion within the customer journey.
• Account growth: Work to understand your customers key objectives build relationships and multithread forecast risk to the business and partner closely with your account team to renew and identify growth opportunities for expansion.
• Bestinclass processes practices and efficiency: Experiment and collaborate with leadership in building playbooks and team practices for operating as a top SaaS business and solutions provider.
• Identify product opportunities: Work closely with crossfunctional teams to identify product improvements and ensure our customers are uptodate on the latest features and offerings.

Youre probably a match if

• Success: You have a proven track record exceeding quota and 5 years of postsales experience in B2B SaaS. We are a highperforming team.
• Commercially minded: You think strategically and outside the box to not only renew your customers but also look for growth opportunities.
• Leverage data: You can tell a story through data and analytics and use it to support your conversations and influence customer decisionmaking.
• Communication skills: You communicate passionately collaborate and rally others.
• Agility & Creativity: You are willing to learn and adapt as well as dream big. We move with urgency and thrive on change.
• Integrity and trustworthiness: You develop rapport and credibility internally and externally.
• Grit: You are biased towards action and resourceful. We either win or learn.
• Humility: You are willing to question your assumptions and have the desire to improve constantly.

About the team

At Canva we aspire to be known for our Customer Success organization. We partner with our customers to leverage our product and our customers creativity to drive value in their organizations. The core focus of our team is to deliver value and prove the power of Canva within the Public Sector (Higher Education Government & Healthcare and Notforprofit). We drive value for our customers by educating enabling and empowering them to be their most creative selves. In short we want to bring as much value to our customer partnerships as possible.

Our rapid growth (220 million monthly active users and growing) means we iterate quickly and dont always have all the answers and were hoping youll think thats all part of the fun. Of course with growth comes some ambiguity but if youre curious and open to change youll thrive in Sales and Success. As we continue to expand your contributions will play a vital role in shaping the future of Canva and enhancing our impact on our customers worldwide.

Whats in it for you

Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

Yes

Employment Type :

Fulltime