Consultant Engagement Representative Nightshift
Consultant Engagement Representative Nightshift
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Salary Not Disclosed
1 Vacancy
Job Description
The Consultant Engagement Representative is responsible for providing an exceptional experience through bestinclass service! You will manage the Consultant/Contractor experience throughout the assignment lifecycle and proactively manage communicationrelated to essential job functions. Additionally you will ensure our consultants receive superior support for all jobrelated questions concerns or issues.
The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests.
Your duties may include but are not limited to:
- Introduce the Communities and Mobile App WIIFM to consultant activate profile while on call
- Introduce Consultant/Contractor Care Survey NPS Program
- Use a script for Onboarding Checkin and Offboarding Surveys
- Discuss open End Date Review Job Inquiry Refer a Friend Cases from Communities Site & Mobile App
- Partner with the Talent Experience Team to drive service in supporting accounts.
- Weekly call with the Talent Experience Team in the US to stay on top of cases consultant issues etc.
- Reinforce what is working well address what is not
- Engage in monthly Service Touchpoints with the consultants
- Use STP scripts
- Directing Consultants/Contractors to Communities within Connected when receiving referrals
- Communicate with peers by sharing best practices and providing accurate thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
- Subject matter expert in the Talent Experience Program
- Utilizing Connected realtime to document all Consultant/Contractor communication
Qualifications :
- Bachelors degree as a minimum is required for this role.
- Demonstrated experience in Recruitment Customer Service or Voice Support.
- Ability to make decisions quickly and follow a script when needed.
- Comfortable working with MS Office / Outlook and other relevant tools.
- Good analytical & problemsolving skills while being solutionsfocused.
- Strong written and verbal communication skills with the ability to articulate clearly and concisely.
- Must be amenable to a nightshift schedule and hybrid work setup (office in Ortigas Pasig area).
Competencies
- Action Oriented Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm.
- Collaborates Building partnerships and working collaboratively with others to meet shared objectives.
- Builds Networks Effectively building formal & informal relationship networks inside and outside the organization.
- Communicates Effectively Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.
- Instils Trust Gaining the confidence and trust of others through honesty integrity and authenticity.
- Balance Stakeholders Anticipating and balancing the needs of multiple stakeholders.
- Resourcefulness Securing and deploying resources effectively and efficiently.
Additional Information :
As a workplace we focus on relationships with each other our clients and our candidates in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity diverse perspectives backgrounds and ideas drive innovation and make us successful.
See what its like to work at AGS by searching #LifeAtAGS on any social network.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
