Assets Operations Product Specialist
Assets Operations Product Specialist
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Job Description
We are looking for an Assets Operations Product Specialist to join our Assets team in Tallinn to help our customers receive their funds faster globally.
As an Assets Operations Product Specialist your role will revolve around project management with an emphasis on operationalising new products or features and improving existing operational processes connected to the Assets product domain making sure that the processes scale well are efficient and mitigate or minimise risks.
You will take full ownership of projects from initial scoping to final implementation. This includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions. You will collaborate with various Wise functions (e.g. Product & Engineering Banking Risk Compliance Customer Support Finance Treasury etc) as you work to translate evolving customer and Assets Operations challenges into scalable automated systems and processes.
Your Mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hardearned money with the worlds first platform to offer true multicurrency banking.
In this role youll add to that mission by...
- Taking full ownership of projects from initial scoping to final implementation. This includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions;
- Identifying prioritising and addressing key manual workload drivers for Assets Operations connected to the designated domain;
- Translating customer needs into operational processes supporting insights with datadriven analysis;
- Proactively initiating and prioritising projects based on team and customer needs. Driving innovation and improvements in processes;
- Collaborating effectively with internal and external stakeholders to support the operationalisation of new products or enhancements to existing ones and to solve complex problems and incidents related to their area of ownership ensuring timely and relevant communication;
- Developing efficient operational processes that minimise manual workload working closely with stakeholders and requiring minimal guidance;
- Coordinating with relevant risk teams to assess mitigate and manage risks associated with the Assets domain and Payment Operations;
- Ensuring that Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new products/features and processes. Monitoring and responding to changes in SLAs and KPIs serving as the key escalation point for significant breaches;
- Acting as the firstlevel escalation point for cases and crises within the Assets area of expertise capable of handling incidents effectively;
- Participating in mentoring other Payment Operations Specialists and partnering with other Product Specialists.
Qualifications :
- You have delivered midsized projects working with engineers or other product or operational teams and can demonstrate clear impact on your projects. You have previous experience making improvements to a product or service.
- Experience in assets/investment management would be a big plus
- You know how to use different process improvement methodologies (Lean Six Sigma) and have gone through training.
- You have a track record of achieving targets and goals setting and monitoring success.
- You are able to clearly articulate simplify and scope problems and follow through to completion. You can identify gaps in processes and show initiative to independently solve new issues.
- You have the technical understanding of the product and payment operations processes and the ability to apply it to develop and/or recommend solutions.
- You listen and empathise with the customer and team challenges. You are passionate about finding solutions that impact Payment Operations teams and customers positively.
- You are comfortable getting your own data building dashboards using BI tools like Looker. You can work with data and customer insight to learn about problems and scope and measure impact of problems and solutions.
- You have the ability to measure all solutions against cross team and customer impact; ability to magnify customer impact by identifying if solutions can be globalised to other teams/products.
- You can communicate with different levels of stakeholders from senior leadership to specialist level and know how to tailor your communication for the right audience.
- You consider and map mission impact when scoping new projects.
- You are comfortable providing feedback and speaking out if actions or solutions go against Wises principals/mission and when initiatives/projects drive unnecessary risks.
- You actively seek stakeholder feedback and empathise with viewpoints and feedback from others.
Additional Information :
Hiring Process:
- Application review (CV)
- Screening call with a member of the Talent Acquisition team
- Take home test (written format)
- First interview with the TLs
- Final interview with Product Managers
- Salary: EUR monthly Restricted Stock Units (RSUs)
- Flexible hybrid model in our Tallinn office
- Multiple opportunities for professional development and career advancement
- A supportive and inclusive work environment
- The chance to work with cuttingedge technologies and industry leaders
Excited about the opportunity Wed love to hear from you!
If youre interested in the position please submit your application as soon as possible
#LIAN1
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
