Content Editor
Content Editor
Posted on :
13-01-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
1. Content Review & Quality Assurance
- Edit and proofread Agent Assist articles ensuring they are clear structured and grammatically sound.
- Maintain consistency in tone terminology and format across all knowledge base content.
- Ensure content is easy to understand actionable and aligned with agent workflows.
- Verify accuracy completeness and adherence to process guidelines.
2. Feedback & Content Improvement
- Provide detailed feedback to content writers on structure readability and effectiveness.
- Suggest improvements to enhance content engagement and usability for support agents.
- Conduct collaborative editing sessions to refine writing quality and optimize flow.
- Work with subject matter experts (SMEs) to ensure technical accuracy.
3. Style Guide & Content Standardization
- Enforce adherence to the companys content style guide and best practices.
- Develop and update writing guidelines and templates to maintain consistency.
- Ensure that all articles are searchable and optimized for quick reference.
4. Collaboration & Process Enhancement
- Partner with content writers trainers and operations teams to align content with agent needs.
- Participate in calibration sessions to maintain uniformity in knowledge documentation.
- Monitor and suggest improvements to content creation workflows.
- Stay updated on best practices in content writing knowledge management and technical documentation.
Qualifications :
Qualifications & Experience:
- 3 years of experience in content editing technical writing or documentation review.
- Strong expertise in proofreading editing and content structuring.
- Experience in writing/editing support documentation FAQs or knowledge base articles.
- Familiarity with knowledge management systems CMS platforms and content repositories.
- Ability to work with structured content frameworks (e.g. SOPs troubleshooting guides FAQs).
- Excellent communication skills to provide clear and actionable feedback.
- Bachelors degree in English Communications Technical Writing or a related field (preferred).
Additional Information :
Location : Uppal Hyderabad
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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