Associate-Account Management
Associate-Account Management
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Salary Not Disclosed
1 Vacancy
Job Description
Responsible for answering resolving customer issues and upselling through chat
within a growing customer base.
Identify and relate with various customer needs and scenarios.
Provide customers resolution / consultation with cuttingedge solutions in a friendly
confident and knowledgeable manner.
Remain updated in client and industry led processes technology applications
utilities and products.
Utilize various clientbased tools and applications for customer management and
servicing.
Transfer customers to appropriate departments when required.
Conduct data entry documentation and case management.
Work and partner with others within a teambased environment.
Achieve and maintain required metrics and goals.
Requires good English skills.
Candidates with sales experience are highly welcome and encouraged to
apply !
The role is 100% sales and technical support.
Qualifications :
Education: SPM or Diploma or Graduation degree (Soft copy of certificate should be provided only SPM result/slip cant be accepted)
Minimum 1 year experience in customer service and sales.
Basic understanding of technology / troubleshooting
Only open to local Malaysian
Willing to work on shift 24/7 Rotational days off and shifts. Were business as usual on any Public Holidays
Willing to work from office Bangsar South no hybrid
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
