Customer Support Representative II
Customer Support Representative II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ECommerce Customer Support Representative
Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a fulltime employment role. Contingents are eligible to seek full time employment within Client and can monitor for positions through the Client careers page.
This position offers a retention bonus after 6 12 and 18 months of employment.
This position offers pay increases based on 6 12 and 18 months of employment.
Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.
Support the Client eCommerce Contact Center
Take inbound calls from Clients Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
Document every interaction effectively in our internal case management system
Approximately 1520 calls/day
Contact Center is open from 7am 6pm CST Monday Friday
Three shifts available that rotate within the 12 hour operation:
o 7:00am 3:30pm
o 8:00am 4:30pm
o 9:30am 6:00pm
Candidate must be available to work any 8hour shift within the 7am7pm support window.
Candidate will work onsite (Client Johnston IA) five days a week with the option to work from home on Fridays
SPECIAL CONSIDERATIONS:
Training and mentoring will be on the 84:30am shift and last approximately 6 weeks.
Takes approximately 34 months from start date to reach full productivity.
Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Client fulltime employee.
Ideal candidates should have:
Knowledge of agriculture turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelors degree in Agriculture Business Engineering related field IT or a similar discipline.
Call Center experience
6 months experience with customer service / support experience
Efficient researching / troubleshooting skills
Excellent written and verbal communication skills
Speak with confidence
Proficiency with Microsoft Office products
Willing to work occasional overtime and holidays
Solid work history and proven dependability
Reliable at home internet and a distraction free workplace
Interviews will include behavioral based questioning
Candidate will be asked to share specific examples
Visa sponsorship is not available now or in the near future for this position.
Prescreen questionnaire is attached. Please ensure you are asking each candidate these questions prior to submitting them for consideration.
Cross border work is not permitted for this role.
Employment Type
Full Time
