Technical Coordinator Graduate Intern
Technical Coordinator Graduate Intern
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a dynamic proactive and selfstarting Graduate to join our graduate interns!
The successful candidate will work closely with our Technical Team learning the essentials of IT Technical Support operations and service excellence.
Responsibilities:
- Answer incoming calls in a timely and professional manner.
- Log tickets on our system based on priority and impact.
- Review incoming tickets in for accuracy and thoroughness.
- Organize and refine the ticket descriptions.
- Confirm ticket classification (e.g. incident service request) and validate priority levels.
- Assess ticket details to ensure all necessary information is provided before dispatch.
- Provide assistance with client queries.
- Assist with technical coordination duties.
- Monitor dashboards for ticket statuses and SLA compliance.
- Support the escalation process.
- Maintain detail and accurate record of client interactions and ticket process.
- Assist with managing the ticket lifecycle.
- Gain hands on experience with our systems and tools.
- Develop a strong understanding of service coordination and delivery.
- Accurately process all call and ticket details as well as service requests.
Requirements
Skills and Attributes requirements:
- Recent graduate with a Degree or Diploma in Information Technology or Operations or a related field.
- Possesses a strong logistical mindset with a passion for customer service and problem solving.
- Demonstrate the ability to selfstart and drive your own motivation.
- Exhibits leadership qualities and a growthoriented mindset.
- Capable of thriving in a fast paced and highperforming environment.
- Excellent communication and organizational skills.
- Strong attention to detail.
Benefits
Why join us
- Mentorship and handson training and experience in a dynamic environment.
- Opportunities for professional growth and learning.
- Exposure to industryleading tools and processes.
Skills and Attributes requirements: Recent graduate with a Degree or Diploma in Information Technology or Operations or a related field. Possesses a strong logistical mindset with a passion for customer service and problem solving. Demonstrate the ability to self-start and drive your own motivation. Exhibits leadership qualities and a growth-oriented mindset. Capable of thriving in a fast paced and high-performing environment. Excellent communication and organizational skills. Strong attention to detail.
Employment Type
Full Time
