Live Chat Email amp Social Media Advisor
Live Chat Email amp Social Media Advisor
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Job Description
Yopas purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers our local communities and each other.
We pride ourselves on offering a bespoke highend experience enhanced by our innovative marketleading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional dedicated local estate agents.
At Yopa we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply do the right thing execute with excellence and be frank and fearless.
The Role
We are currently seeking a highly motivated and customerfocused Live Chat Email & Social Media Advisor to join our contact center in Hinckley Leicestershire. You will be responsible for providing excellent customer service to our clients through multiple channels including live chat email and social media. You will be the first point of contact for our clients and will be responsible for answering their questions and issues.
Skills & Experience Desired
- Excellent at multitasking
- A selfstarter who can show they have worked well on their own and as part of a team demonstrating a real drive and ability to innovate and deliver outstanding customer service.
- Demonstrate excellent written and verbal communication skills.
- Effective problemsolving skills and attention to detail is essential.
- Demonstrable attention to detail and ability to retain complex information is essential.
About You
- Analytical skills.
- Ability to meet target deadlines.
- Experience in handling a portfolio of cases.
- Commitment to cooperative and collaborative working.
- Ability to touchtype and retain information from a multitude of avenues.
- Planning and organisational skills.
Life at Yopa
- Basic annual salary of 24k OTE
- Dedicated training and development
- Service discounts for you your family and friends!
- Sickness & mental health support to provide you with peace of mind
- Referafriend bonus scheme if you recommend us as a place to work
- Hybrid working to support flexibility
- Wellbeing discounts across food retail and travel
- Generous holiday allowance to switch off and relax
- Performance bonus to increase earning potential
- Company socials to get away from the everyday and celebrate our successes
If you possess the necessary skills and experience for this role and are excited to join a dynamic and customerfocused team we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you believe you are a strong fit for this position.
Good luck!
Employment Type
Full Time
