Quality Analyst- Automotive
Quality Analyst- Automotive
Posted on :
11-01-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Quality Analyst
Location : Troy Michigan (USA) Onsite
Full Time Position
No of Positions : 02
Shift: Monday Friday Day Shift
Job Description:
- As a Quality Analyst for Automotive Software Product Support you will be responsible for design of quality form transaction monitoring for the process reporting & review other QMS activities such as identifying pain points in the process.
- Perform Transaction monitoring of the select processes
- Record and consolidate QC scores on a timely basis identify Root causes appropriately
- Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals
- Record CAPA and ensure learnings are shared to the team and
- Participate in calibration sessions ensure that him/herself meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met
- Prepare QA scorecards and conduct Coaching & Feedback reviews weekly monthly and quarterly
- Identify overall and analyst level sample size based on historical performance
- Conduct timely review and prepare Monitoring Improvement plan
- Tracking and measuring the transaction monitoring compliance against the sampling target
- Identify areas of process improvement through the monitoring process
- Ensure Process/Product updates are communicated to analyst
- Own and contribute to the management of Complaint/Issue tracking resolution and analysis.
- Sharing the required deliverables to client/internal stakeholders ontime
- Identify the failure modes or pain points in the process and contribute to creating mitigation plan
- Document and maintain the Complaint tracker ensure the closure of CAPA & RCA
- Ensure the briefing of Corrective actions/ Learnings to the team from complaints QC findings etc.
Qualifications :
- Any Graduate (34 years course)
- 4 years of experience in QA with similar project in Automotive software support customer service
- Proficiency in Automotive hardware and software systems with its functionality Automotive Diagnostics & Troubleshooting
- Good understanding on Diagnostic Trouble Codes ( DTC) symptom codes wiring diagrams connected vehicle systems electrical systems & infotainment systems
- Experience in handling complaints driven to deliver an excellent customer experience through resolutions and adherence to response times
- Experience in working and managing communications with multiple crossfunctional teams/stakeholders
- Should have experience in identifying the CAPA RCA and suggest appropriate actions to the Team Lead/Process Manager
Key Skills:
- Team oriented/team player
- Excellent critical and analytical thinking
- Wellversed in providing coaching & feedback to the team to achieve the accuracy target/reduce the errors.
- High attention to detail and high level of professionalism
- Proactive selfmotivated selfstarter minimal supervision
- Strong organizational time and workflow management skills
Employment Type
Full Time
Key Skills
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