Field Service Engineer
Field Service Engineer
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1 Vacancy
Job Description
The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below and specific functions are subject to change.
- Analyzes troubleshoots and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques.
- Discusses pending installations including any needed new construction repairs preventive maintenance deinstallations and recalls with external and internal resources. Installs the actual units and conducts the needed customer inhouse product and unit training.
- Performs scheduled maintenance calibrations and/or modifications on imaging equipment and systems in accordance with department procedures manufacturers recommendations physicists specifications and/or other applicable codes and standards.
- Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. Interacts with clinical staff on a regular basis to ensure needs are being met.
- Documents and maintains accurate records of all inspections repairs adjustments etc. performed on all equipment. Prepares and obtains all training documentation and installation certifications as required by the company customer FDA and/or state regulatory agencies. Tracks and records all installation information as necessary.
- Responsible for working knowledge of current Service Software. Responding to Support Services when calls are dispatched. Scheduling with customers for appropriate service response times to meet contractual obligations.
- Completing service reports including Preventative Maintenance documents and submitting them within the established guidelines of the department.
- Completing Expense reports and submitting them within the established guidelines of the department.
- Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships. Fills out return parts tags on used and unused parts. Maintains shipping records of returned parts.
- Responsible for keeping the Product Support Specialist Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems.
- Accountable for assisting with retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility.
- Follows the service escalation process WIFS7.5.1.3.3003
- Ability to work evenings and weekends as required.
- Follows all pertinent requirements to meet ISO13485 certification as pertains to Field Service Engineers
- Participates in both internal and external educational programs through professional associations technical training courses and seminars to develop and maintain the required current technical aptitude. Must maintain currency with imaging technology and networking technology.
- Lifts carries and/or pushes/pulls various items (bags boxes cart etc. of up to 100 lbs) while utilizing proper technique.
- Provide oncall service coverage on a rotating basis as needed.
- The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
The following qualifications are the minimum requirements necessary to successfully perform this role however any equivalent combination of experience education and training which provides the necessary knowledge skills and abilities would be acceptable subject to any legal and/or regulatory requirements.
- Degree in electronics biomedical engineering biomedical technology electrical engineering or equivalent. Military equivalency is also acceptable.
- Five years plus experience servicing NucMed and/or PETCT.
- Previous mechanical electronics or electrical work experience either in a field service or hospital based setting is required.
- Experience diagnosing and repairing mechanical electromechanical and/or electronic equipment.
- Experience troubleshooting and responding to customer concerns.
- Solid computer skills including working knowledge of Microsoft Office software operating systems and network technology.
- Previous experience interfacing with both internal team members and external customers as a part of a solutionbased service process.
- Familiarity with the use of common electronic test equipment including Digital MultiMeters and safety analyzers.
- Previous experience with or ability to interpret schematics wiring diagrams illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation.
- Ability to travel up to 80% of the time.
- Ability to operate an automobile.
- Valid drivers license good driving record and must be able to pass a motor vehicle record check.
- Adherence to certification/credentialing as required by the Customer in connection with admission into its facilities to perform job duties.
- Customer requirements to allow admission into its facilities to perform job duties may include but are not limited to drug testing and immunizations including Covid vaccination as dictated by the customer or facility policy.
- Knowledge of diagnostic imaging medical devices
- Ability to resolve problems think analytically work independently and communicate professionally
- Willingness to work flexible hours and overtime often on short notices and work a rotating oncall service schedule including weekends for critical issues and coverage
- High degree of mechanical aptitude
- Excellent interpersonal and communication skills
- Resourceful with the ability to work independently
- Strong time management skills
- Ability to adapt to changing circumstances
- Decisionmaking problem resolution and creative thinking skills
- Attention to detail
- Ability to multitask activities with shifting priorities
CredTALENT is dedicated to transforming the way healthcare professionals and organizations connect in pursuit of excellence in patient care. With a laser focus on the healthcare industry we provide tailored recruitment solutions that cater to the unique needs and aspirations of both healthcare candidates and healthcare institutions. We view our relationships with candidates as longterm partnerships. We are passionate about the healthcare industry and our mission is to help healthcare professionals make a meaningful impact. Your success is our success and we are here to support you at every stage of your healthcare career journey. Call us today at (513). With the Right Talent Great Things Can Happen
Employment Type
Full Time
