Learning Manager

Roles and responsibilities

University Degree/Diploma – preference given to Human Resources/Development or business-related
Essential to have comprehensive knowledge of Word, PowerPoint and Excel
Have working experience as a Training/Learning Manager or Assistant Training Manager (preferably in a Hyatt hotel)
Have understanding for managing a Hyatt brand in the service industry.
Experience of working in hotel-related operational positions would be a useful benefit
Able to perform detailed and accurate Training Needs Analysis and market the need for Training
Have experience in developing detailed skills-training materials and working with colleagues to address operational training
Possess an appreciation for working with multi-cultural workforces of differing levels of education
Possess the potential for advancement and development in Human Resources Management
1. Designing and Implementing Learning Programs:
Developing training strategies: Collaborating with key stakeholders to design and implement learning programs tailored to the needs of the organization and its employees.
Creating learning content: Designing training materials, courses, workshops, and e-learning modules that are engaging, informative, and aligned with organizational goals.
Curriculum development: Organizing training sessions or seminars on various skills (technical, leadership, compliance, etc.), ensuring that learning objectives are met.
Blended learning approaches: Utilizing a combination of in-person, virtual, on-the-job, and self-directed learning methods to engage employees.
2. Training Delivery and Facilitation:
Delivering training sessions: Leading training sessions, workshops, or seminars either in person or virtually, and ensuring that employees actively engage in learning.
Facilitating group discussions: Encouraging dialogue and collaboration during training to deepen understanding and create learning opportunities.
Providing hands-on support: Supporting employees in applying newly learned concepts and skills to their daily tasks and work activities.

Desired candidate profile

Collaboration and Stakeholder Management:

• Partnering with other departments: Working closely with HR, operations, and department heads to ensure that the learning programs align with business goals and address the specific needs of different teams.
• Building relationships: Cultivating positive relationships with stakeholders, including employees, managers, external training providers, and other partners, to drive engagement and support.
• Reporting to senior leadership: Providing regular updates on learning initiatives, training outcomes, and the impact of training programs on employee performance and business results.

Skills and Qualities Required:

• Strong Communication Skills: The ability to effectively convey training content, engage learners, and communicate with stakeholders across different levels of the organization.
• Project Management Skills: Ability to plan, execute, and manage multiple learning initiatives simultaneously while staying within budget and timelines.
• Instructional Design: Knowledge of instructional design principles and the ability to create engaging, learner-centric content.
• Analytical Thinking: Ability to assess the effectiveness of training programs, analyze data, and identify areas for improvement.
• Leadership and Influence: Ability to lead by example, motivate employees to engage in learning, and influence organizational change.
• Adaptability: Ability to adjust learning strategies and methods based on changing business needs, technological advancements, and feedback from employees.
• Knowledge of Learning Technologies: Familiarity with learning management systems (LMS), e-learning platforms, and other digital tools for delivering and tracking training programs.