Support Engineer
Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
- Basic Troubleshooting Identifying and resolving common technical issues reported by endusers. Log Analysis and providing resolution thereafter. Liasing with different Teams inand outside IT.
- Engagement with Partners for issue resolution. Handling and Resolving Audit Related Queries. Creating SOP's for all Processes involved Application Management.
- User Assistance Providing assistance to endusers through various channels (phoneemail chat) to help them with ITrelated problems.Documentation Maintaining documentation of common issues and solutions for reference.
- Escalation Escalating complex issues to higherlevel support teams when necessary.
- Password Resets Handling password reset requests and user account management.
- Remote assistance Providing remote assistance to users to troubleshoot issues on their devices.
- Basic network and system administration Assisting with network connectivity issues and basic network troubleshooting.
- Training Providing basic training and guidance to endusers on IT tools and procedures.
- Security Awareness Promoting and enforcing IT security best practices among endusers.
- Communication Share acknowledgement on mail/ticket for the issues received. Regular update to endusers to inform them about the status of their requests.
Employment Type
Full Time
