Support Consultant

This is an excellent opportunity for a Second Line Helpdesk Specialist to join an established company working in an international team and providing application support for our product suite within the Local Government market.

We are looking for a candidate with excellent customer service skills to provide a high level of technical support to external customers. You will be part of a fastpaced team working efficiently with modern technologies to resolve application issues remotely. We will support personal growth and progression within the role as you work alongside a group of experienced engineers.

Responsibilities:

Providing 2nd line technical support remotely to resolve customer issues

Speaking with customers directly to gather information and build relationships

Supporting modern web based application technologies

To work as part of a closeknit and highly skilled team of Engineers.

Review monitor & update incidents using a sophisticated Case Management tool

Work with a dynamic wider team to approach issues collaboratively.

Create and distribute FAQs within the team to share resolutions.

Escalation of calls to 3rd Line Team as necessary

Adhering to customer SLAs to ensure issues are resolved in a timely manner

Working to ITIL Principles

Qualifications :

Skills/Experience:

A positive enthusiastic solution focused attitude and willingness to learn

Excellent Team Player with the ability to work independently and collaboratively together with the wider team

Strong communication skills both written and verbal.

Advanced technical problem solving skills

Basic understanding or Oracle / SQL Server database structure

Flexibility to respond to Priority issues raised

Experience working with Windows Desktop and Server Operating Systems

Desirable Skills:

ITIL qualified

Basic understanding of PowerShell

Familiarity with Apache Tomcat

Knowledge of C# and Javascript

Additional Information :

We pride ourselves in offering an excellent benefits package including an above average pension scheme. When you join the team at NEC Software Solutions you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like when you like how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a preexisting right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

Were NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad our software is helping to dispatch ambulances support families keep trains on the move locate missing people and even test the hearing of newborn babies.

Working with us youll be helping our 3000 employees push the boundaries of whats possible and support amazing public services.

We work with governments hospitals police forces housing providers local authorities and more. We help them pay financial support faster speed up treatments for patients and respond to emergencies in the right way. The more we do the more our customers can do for others. And together we make a world of difference.

Wed love your help. And well support you all the way.

Remote Work :

No

Employment Type :

Fulltime