Role: Service Engineer
Industry Type: Industrial Safety Equipment
Department: Customer Success Service & Operations
Employment Type: FullTime Permanent
Role Category: AfterSales Service & Repair
Education
UG: Diploma or Degree in Electronics
Summary
We are seeking a skilled Service Engineer to join our team specializing in industrial safety equipment. The role involves installation configuration certification and maintenance of electronic equipment and associated software. The ideal candidate will also conduct onsite troubleshooting provide technical training and ensure compliance with safety standards while collaborating with crossfunctional teams to enhance customer satisfaction.
Key Skills
Electronic troubleshooting customer training routine maintenance technical support diagnostic skills communication independent working time management frequent travel.
Roles and Responsibilities
Install configure certify and maintain electronic equipment and associated software.
Conduct onsite troubleshooting and repairs for industrial safety equipment.
Perform routine maintenance and inspections to ensure equipment operates at peak performance.
Provide technical support and training to customers on equipment usage.
Document service activities and maintain accurate service records.
Collaborate with engineering and sales teams to address customer requirements and improve product offerings.
Ensure compliance with safety standards and company protocols.
Stay updated on industry trends emerging technologies and product advancements.
Requirements
Diploma or Bachelor s degree in Engineering Electronics or a related field (or equivalent experience).
1 to 5 years of proven experience as a Field Service Engineer or in a similar role.
Strong technical knowledge of electronic equipment and troubleshooting processes.
Excellent diagnostic communication and interpersonal skills.
Ability to work independently and manage time efficiently.
Willingness and ability to travel frequently to customer sites.
Electronic troubleshooting, customer training, routine maintenance, technical support, diagnostic skills, communication, independent working, time management, frequent travel.
Education
Diploma / Degree in electronics