Waitress

Roles and responsibilities

Prior experience in a luxury hotel or fine dining restaurant is preferred.
Excellent knowledge of menu items, wine pairings, and presentation standards.
A friendly, professional attitude and excellent communication skills.
Ability to work in a fast-paced, team-oriented environment.
Flexibility to work shifts, including evenings, weekends, and holidays.
Passion for creating memorable guest experiences.
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests

Desired candidate profile

Proven work experience as a Waiter or Waitress
Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Team spirit
Flexibility to work in shifts
Greet customers and hand out menus.
Take meal and beverage orders from customers and place these orders in the kitchen.
Make menu recommendations and inform patrons of any specials.
Deliver meals and beverages to tables when they have been prepared.
Check that customers are satisfied with their meal.
Prepare the bill for tables when requested.
Cash up bills and ensure that the correct amount has been paid.