Machine Support Specialist
Machine Support Specialist
Posted on :
11-01-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-01-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is the brand name of Deere & Company an American corporation that manufactures agricultural machinery heavy equipment forestry machinery diesel engines drivetrains used in heavy equipment and lawn care equipment.
Job Title: Machine Support Specialist
Location: Waterloo IA 50704
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid
Shift Monday Friday 9.00 AM 6.00 PM
Visa sponsorship is not available now or in the near future for this position.
Job Description:
- This role involves using virtual tools to resolve technical issues leading collaborative training events and documenting communication with dealers and stakeholders.
Key Responsibilities:
- Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.
- Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.
- Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.
- Properly code each case with correct Diagnostic Trouble Code (DTC) part number and NonConformance Corrective Action (NCCA) information to support downstream problem resolution activities.
Required Skills/Experience:
- Demonstrated professional communication skills with proven results both written and oral.
- Ability to work in a fastpaced environment and with metricdriven results.
- Demonstrated commitment to lifelong learning with the ability to understand complex systems.
- Proven ability to work collaboratively both in person and virtually.
- Attention to detail and accuracy.
- Ability to maintain a positive outlook within a fastpaced work environment.
- Willingness to travel up to 10% of the time.
Desired Skills/Experience:
- Experience working with CAN Communication Systems on vehicles.
- Experience diagnosing Electrical Hydraulic and Mechanical systems found on offroad equipment.
- Experience with the client 7R 8R and 9R tractors.
- Experience utilizing the client aftermarket software systems such as ServiceCenter Service ADVISOR Parts ADVISOR CCMS and various Tableau or PowerBI dashboards and reports.
- Ability to read and comprehend technical schematics theory of operation and diagnostic procedures.
- Experience with technical instruction and influencing without authority.
Education:
- 2 or 4year Degree in any technical software business or other related fields or equivalent related work experience.
Additional Information:
- Candidate will need metatarsal shoes for occasional time spent on the factory floor.
- Annual training events may require travel to other client locations (e.g. Des Moines).
- May drive a Gator while inside the factory. May also drive a Tractor for training.
- Manager is open to recent graduates who have a technical background in agriculture or construction equipment and experience with electrical systems hydraulic systems and/or engines.
- Business casual dress code.
- Cross border work is not permitted for this role.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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