Patient Service Rep
Patient Service Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Duty/Responsibilities:
Strives to create and maintain a culture of safety and service excellence through the following accountabilities:
Greets and interacts with patients in a pleasant and professional manner on phone or in person.
Listens carefully and communicates clearly with patients to ensure understanding of patients request. Analyzes problems from the customers point of view.
Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs as appropriate in EPIC.
Establishes positive relationships with patients by demonstrating knowledge of patient history compassion and responding to individual needs.
Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
Ensure patient/family confidentiality safety and security.
Identifies opportunities to improve the patient experience including areas identified in patient satisfaction surveys.
Ensures communication and collaboration with clinical staff and fellow coworkers to serve patients to the best of his/her ability.
Shows initiative sets priorities organizes tasks and works independently and as part of a team while completing daily tasks
In person Interviews.
Shifts can vary based on below times:
7a3:30p
7:30a4p
8a4:30p
8:30a5p
9a5:30p
11a7:30p
12p8:30p
Hours vary throughout the week (ex: M 8a4:30p T 7:30a4p W 8a4:30p Th 12p8:30p F 8:30a5p)
One evening shift per week is required to be worked by all employees.
Saturdays are on a rotation approximately 1 Saturday every 58 weeks.
Schedule for Saturday 830a1230p
Attributes we look for in a candidate:
Accountability
Energetic
Personable
Compassionate
Emotionally Intelligent
SelfAware
REMINDERS:
Do not submit travelers
Do not submit any former Penn Medicine employees within 12 months of the end date.
Employment Type
Full Time
