End User Support - Cloud Engineer - Cloud Contact Center Engineer
End User Support - Cloud Engineer - Cloud Contact Center Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Skills:
Critical:
- Knowledge of Nice InContact CXone (ACD IVR Auto Dialer OMNIChannel WFM Studio Interaction Analytics POCs & Auto Attendant)
- NICE CXOne Studio experience
- Ability to program in one or more of the following software languages: C# C Java JavaScript Python
- Ability to develop maintain and troubleshoot webservice API calls
Desired:
- Experience in Contact Center Dashboard Creation
- Experience with Salesforce
- Base knowledge of intersystem networking and data traffic flow between components.
- Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
Position location: Lansing MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI please indicate location will consider 100% remote for outside MI candidates.
Interviews: Virtual Interview via MS Teams video.
Duration: 1 year with possible extension.
Employment Type
Full Time
