Assistant Customer Service
Assistant Customer Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Bill Rate: BR/hr
Location Tallahassee FL
Total 6 position This is feeder position to evaluate candidate. Will transfer them to another JP once they selected to create WO.
Summary
Customer service professional responsible for answering claims and eligibilityrelated questions from providers that participate in Florida Medicaid. Some selfresearch for policyrelated requirements using Medicaidprovided resources and the Medicaid website for your learning as well.
Responsible for followup and call resolution including callbacks and closing call references.
Excellent verbal communication skills are required along with asking factfinding questions. Reference material is available for your call support allowing for excellent customer service with solid responses. Follow up required with providers as necessary. Detailed notes are needed for call references.
Follow up with supervisor on more complex nonroutine customer inquiries including member requests and concerns.
Your role in our mission
Responsibilities:
Answer an estimated 4050 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls.
Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
Create and manage computer call logs/references for added review and followup with solid outcomes.
Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
Train and support peers and new team members
What were looking for
Two years or more of customer service experience either facetoface or by phone.
Detail oriented
Prompt and reliable
Good typing and computer skills
Excellent verbal communication and Customer Service skills
Minimum of a high school diploma or GED.
Previous customer service experience in a professional setting.
What you should expect in this role
The hours are fulltime MonFriday 8:30 am 5:00 pm
Candidate must be local and willing to come to the office at least 3 times per week.
Additional Details
- Dress Code : Business Casual
- Client Interface Required : Yes
- Overtime Required : No
- Min Compliance Pay Rate : NA
- Max Compliance Pay Rate : 1001
Employment Type
Full Time
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved