Junior Customer Service Specialist - 6 months fixed-term contract
Junior Customer Service Specialist - 6 months fixed-term contract
Posted on :
11-01-2025
Employer Active
1 Vacancy
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Job Description
As a Junior Customer Service Specialist you will be responsible for:
- Managing professionally efficiently and timely FOC Order taking and processing Delivery billing(marketing demo trial commercial FOC etc.) in SAP ERP system follow the global/local processes in O2C in a compliant way and in alignment with the local requirements contributing to deliver best in class customer service Support.
- Interacting daily with external customers and other internal functions (S&M FIN P&S) providing and exchanging information on products orders shipments.
Accountabilities:
- Efficient and on time transactional execution of FOC goods (marketing demo trial commercial FOC etc.) in SAP ERP system (Order and delivery creation manual billing).
- Preparing regular reports in excel (Experience with pivot tables is an advantage).
- Interacting daily with external warehouse provider and Customer Service Lead proactive accurate data provision and exchange information on products orders shipments.
- Monitor and control inventory at external warehouse.
- Communicate with the Sales representatives providing reports on shipments status.
- Be responsible for Customer master data check and creation.
- Execution of administrative activities for Syngenta voucher/coupon redemption (maintaining excel file and collect / register incoming coupons).
Qualifications :
Knowledge skills & experience:
- MS Office (mainly Excel Outlook) knowledge.
- Comfortable working with numbers and able to analyze data of reportings on a basic level.
- Attention to details with strong analytical skills.
- Ability to communicate efficiently with external/internal partners manage/resolve conflicts.
- Ability to collaborate and deal with special activities required by the strategy (e.g. coupon redemption).
- Customer oriented service minded.
- Dealing with grower level demand in the daily order processing (high fragmentation small orders).
- Managing increasing number of deliveries directly to growers in line with the GTM strategy.
- Customer oriented and understanding of the key customer requirements.
- Appetence to work with IT tools including SAP and MS Office.
- Fluent in English.
- Bachelor Degree.
- Strong teamwork capabilities.
Additional Information :
We offer:
- Learning opportunities career development.
- A position that contributes to valuable and impactful work in a stimulating and international environment.
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
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