Vice President Strategic Accounts
Vice President Strategic Accounts
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Vice President Strategic Accounts manages all functions and processes associated with growing existing accounts to meet company revenue and GP goals and strengthening relationships with client stakeholders and executive sponsors to ensure Cielo is the primary partner for our clients human resource and talent acquisition needs. The Vice President Strategic Accounts works in concert with Client Delivery Leadership and directly with assigned clients to grow revenue and retain partnerships.
Duties and Responsibilities:
- Develop a trusted advisor relationship with key accounts customer stakeholders CSuite and executive sponsors
- Drive account plan for assigned accounts
- Develop new business opportunities with existing clients and identify areas of improvement to strengthen partnership and increase Cielo revenue from existing clients
- Negotiate pricing SLAs and scope of services for program modifications
- Lead the Renewal Process with clients to include partnership with Client Services MSA/SOW revisions Solution Design and Negotiations
- Manage Statement of Work Addendums and Change Orders to reflect new/changing business requirements (including Service Feature Matrix and RACI)
- Elevate and implement Account Management/Growth model to be integrated into the Cielo organization including integrating touchpoints and roles and responsibilities with peer organizations (i.e. Business Development Client Services Implementation Pricing Legal etc.)
- Cielo advocate to client stakeholders to reinforce partnership and promote expansion
- Manage Strategic Planning process per client to include SWOT / Stakeholder Analysis and client program maturity model
- Develop crossprogram benchmarking analysis and reports that provide clients comparative business intelligence trends data and forecasts (how each client compares to their peers).
- Develop Center of Excellence best practices across like programs (by vertical/sector and geography)
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders especially as it relates to tracking client growth and chartering growth potential
- Forecast and track key account management metrics (e.g. quarterly sales results and annual forecasts)
- Root Cause Analysis systemic issue resolution and continuous improvement projects
- Assist with high severity requests or issue escalations as needed
- Contribute to developing sector expertise with industry & and clientbased information case studies and sector best practice including sharing relevant sectorbased news and developments
- Identify channel and other partnership opportunities with suppliers and partners to supplement RPO service offerings
- Provide integral leadership and support roles with key client business reviews
- Participate in sector think tanks webinars and conferences to share best practices
- Contribute to developing new products and services that support Cielos core product portfolio (i.e. temp to perm payroll feebased talent pools workforce planning and labor mix utilization models)
- Other duties as assigned.
Qualifications :
Position Requirements
Education:
- Bachelors degree required.
Experience:
- B2B Account Management experience specific to solutions or professional services.
- Proven track record of qualifying and managing highlevel opportunities.
Exposure:
- Engagement and Influencing skills.
- Proactive in increasing own knowledgebase learning new things and keeping abreast of the latest RPO HR and business trends.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
