Support Engineer - Command Control
Support Engineer - Command Control
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Command & Control Support Engineer:
Supporting products for the Emergency Services nationwide. An Engineer who can technically contribute to the full range of skills involved in second line support to critical Police systems.
You must have a good understanding of application coding and system architectures.
Demonstrate good customer service skills and work as an individual or part of a pressured support team.
The individual will be required to work within a dedicated support team to handle both reactive work caused by problems and the proactive work required to enhance the businesses ability to achieve SLAs within cost delimiters.
The importance of the command and control systems means any planned activities and upgrades are normally implemented outside of normal hours as the systems are operational 24 hours a day. Also a required for out of hours support on a rota.
The individual will be responsible for developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution.
Travelling will be part of the role as there is a need to occasionally visit Customer sites for problem resolutions system upgrades or meetings with Customers spread around the country.
Qualifications :
Essential Skills
SQL Server and Cluster failover
HyperV
Windows Server 2012 /16
Windows 10
Desirable Skills
Experience of bespoke application support.
Configuring PCs installation and configuration of software.
An understanding of Lan/Wan Hardware and Architecture.
An understanding of TCP/IP and Network protocols.
Windows and networking.
ADSL connectivity.
Remote Access Service (RAS) or Windows (RDP) .
Use of Call Management Software.
Good understanding of ITIL Support processes.
Security vetting will be a prerequisite.
On the Job Training will be given where appropriate to responsibilities and skills levels.
Core Competencies:
Communication & Teamwork
Customer Focus
Judgement & Decision Making
Delivery & Ownership
Enthusiasm & Drive
Additional Information :
Private Medical Cover funded for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell
4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
A Group Pension Plan
A selection of flexible benefits to suit your individual needs
OTHER INFORMATION
Candidates must be able to demonstrate a preexisting right to work in the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer welcoming applications from all communities.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
