Front Desk Agent
Front Desk Agent
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Job Description
Join our team as a Front Desk Agent where youll be the friendly face and welcoming voice that sets the tone for our guests stay. As the first point of contact your impeccable customer service skills and attention to detail will create a memorable and positive experience ensuring our guests feel valued from checkin to checkout.
- Greet guests upon arrival facilitate smooth checkin/checkout processes and provide information about hotel services amenities and policies.
- Handle room reservations confirm guest details assign rooms and communicate any special requests or accommodations to relevant departments.
- Provide excellent customer service by addressing guest inquiries concerns and requests promptly and professionally creating a positive and welcoming atmosphere.
- Process payments verify payment information and handle financial transactions accurately including cash handling and coordinating with the accounting department.
- Serve as a central point of communication relay messages between guests and other hotel departments and maintain accurate records of guest interactions and requests.
Qualifications :
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill
Benefits Package
The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is February 1st 2025. However this position is often required yearround and its probable that it will be reposted in the future
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Auberge Resorts Aspen Inc is an Equal Opportunity Employer M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Auberge Resorts Aspen Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
