Passenger Relations Officer PRO - Team Leader Lounges
Passenger Relations Officer PRO - Team Leader Lounges
Posted on :
11-01-2025
Employer Active
1 Vacancy
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Job Description
- Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport.
- Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
- Conduct briefings for the PRO Team covering daily events VIPs/CIPs expected activity new or updated procedures and items requiring extra attention.
- Move around and provide support in various PRO operating areas including First Class Checkin Customer Service Desk Entrance etc.
- Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required.
Qualifications :
- Minimum high school diploma; bachelors degree in hospitality tourism or related field preferred.
- Experience within a Concierge Hotel Front Office or aviation customer service role.
- Experience leading small customer focused teams.
- Demonstrated experience in providing superior service standards and requirements.
- Experience using Hotel Property Management Systems or aviation IT systems.
- Strong computer skills particularly Microsoft Office Suite.
- A strong knowledge of the airport area and region is necessary.
- Strong communication problemsolving and interpersonal skills.
- Fluent in English; multilingual abilities are a plus.
- Customerfocused detailoriented and able to work under pressure; flexibility to work various shifts in a 24hour operation including evenings weekends and holidays.
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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