Passenger Relations Officer - Lounges
Passenger Relations Officer - Lounges
Posted on :
09-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Provide exceptional customer service ensuring a comfortable and enjoyable lounge experience while assisting with enquiries special requests and complaints.
- Support lounge operations ensuring cleanliness comfort and availability of amenities such as food beverages and seating.
- Assist passengers with lounge access VIP services and any specific needs maintaining a calm and welcoming atmosphere.
- Monitor customer feedback collaborate with lounge teams and adhere to safety and security protocols to ensure smooth lounge operations.
Qualifications :
- Minimum high school diploma; bachelors degree in hospitality tourism or related field preferred.
- Previous customer service or hospitality experience ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
- Strong communication problemsolving and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.
- Customerfocused detailoriented and able to work under pressure; flexibility to work various shifts in a 24hour operation including evenings weekends and holidays.
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
