Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Representative (CSR) is responsible for customer excellence and develops and maintains strong customer relationships in support of a wide variety of products and services. This position consistently handles various forms of customer interaction and communication. Core responsibilities include the following:
- Respond to customer inquiries via phone email or chat in a timely and professional manner.
- Assist customers in resolving issues on daily basis related to products and/or services.
- Interface with internal departments on all aspects of customer service; serve as Voice of the Customer.
- Promote consistent and excellent customer relations and loyalty.
- Process customer orders returns and exchanges accurately.
- Track order status and provide updates to customers.
- Routinely communicate accurate delivery information and promptly update customers when changes occur.
- Investigate and resolve customer complaints or issues effectively.
- Manage challenging customer interactions with professionalism and provide solutions in a prompt and accurate manner to meet customer commitments.
- Interface with internal departments on all aspects of customer service.
- Work with team members to achieve service goals and maintain a positive work environment.
- Maintain confidentiality of customer information.
- Complete special projects as assigned by management.
- Follow company policies and procedures to ensure compliance and quality service.
Qualifications :
- High School Diploma or GED preferred.
- Associate degree in business or related discipline preferred.
- Minimum 2 5 years experience working in customer facing role and/or call center environment.
- Excellent computer skills and working familiarity with multiple software packages preferably MS Excel and SAP/ERP software packages.
- Strong verbal and written communication skills required.
- Professional telephone etiquette and the ability to handle stressful situations in an efficient professional manner.
- Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
- Multiple language capability is desirable Spanish or French language proficiency preferred.
Additional Information :
The U.S. compensation range for this fulltime nonexempt role is between $45000 $60000. Within the range individual pay is determined based on several factors including but not limited to work experience and job knowledge complexity of the role job location etc. In addition to your base salary Bosch offers a comprehensive benefits package that includes health dental and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: .
- All your information will be kept confidential according to EEO guidelines.
- By choice we are committed to a diverse workforce EOE/Protected Veteran/Disabled.
- BOSCH is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives: FIRST Robotics (For Inspiration and Recognition of Science and Technology) and AWIM (A World In Motion)
- Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
- Bosch Building Technologies intends to transform our business and thrive under new ownership! We are committed to expand our business and looking for talented individuals to join us on this exciting journey!
- Learn more here:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
