Reservations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Supervises and practices in activities of Reservation Supervisor / and Clerk engaged in receiving processing and confirming guestroom reservations and in maintaining guest history cards.
- Establishes a working procedure to cope with the revisions cancellations and information calls processed.
- Accomplishes and maintains the following reports:
an accurate daily and monthly record and count of reservations confirmed room reserved and rooms available for sale to determine under or overbooking and keeps Front Office Manager informed on occupancy situations;
monthly credit cards space bank report
preliminary monthly and weekly forecasts of occupancy for the final approval of the Front Office Manager;
monthly and annual statistical reports on all relevant occupancy information classification of bookings and sources of business;
- Prepares weekly list of expected VIPs with adequate information on each and sends these out to the department heads.
- Approves credit standing in the travel agent voucher index file
- Updates monthly the travel agent index file by watching out for announcements from credit department sales dept. etc.
- Answers verbal or written inquiries regarding rate confirmation tour operators commission sightseeing tours transfers car rental hotel facilities etc.
- Explains hotel policies to guests and acts in accordance with these policies in settling problems that may arise in relation to reservations
- Sees to it that reservation slips have been filled up correctly; informs FOM an HK of VIP and special arrangement reservations.
- Promotes and maintains good public relations with travel agents airline companies and commercial organizations and solicits business for the hotel.
- Coordinates with credit manager and accounting department refunding or cancellation of reservations with deposit.
- Initiates requests for fruits flowers and other amenities for incoming VIPs and other guests.
- Supervises maintenance and use fax machine.
- Performs other duties as may be assigned.
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
