Duty Manager
Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a proactive and guestfocused Duty Manager you will act as the face of the luxury 5* hotel ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problemsolving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring a prompt and satisfactory resolution.
- Oversee daytoday operations Shifts particularly during peak hours and ensure smooth coordination across departments.
- Lead and inspire the front desk concierge and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies procedures and standards.
- Prepare shift reports and communicate relevant details to the management team.
- Managing the Club Lounge and VIP guests as required.
This role is fulltime permanent with 40 hours a week guaranteed
Qualifications :
- Previous experience in a supervisory or management role within the Luxury 5* hospitality industry preferably in guest relations and front office operations.
- Strong leadership and team management skills.
- Exceptional interpersonal and communication skills.
- Proven ability to handle challenging situations with professionalism and composure.
- A passion for delivering outstanding guest experiences.
- Proficiency in hotel management software (e.g. Opera Fidelio) and MS Office.
- Flexibility to work various shifts including evenings weekends and holidays.
Additional Information :
Benefits:
- A supportive and dynamic work environment.
- Opportunities for career growth and development.
- Competitive salary and benefits package.
- Discounts on hotel stays dining and other services.
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
