Guest Relations Manager
Guest Relations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Pullman Auckland is seeking a passionate and dedicated Guest Relations Manager to join our team in a luxury hotel environment. Working closely with our Front Office team youll play a key role in creating memorable experiences for our guests from the moment they arrive ensuring they feel truly valued and cared for.
Your key responsibilities will include but are not limited to:
- Define implement and oversee the Customer Journey ensuring excellence at every touch point
- Develop and maintain a customer service culture that exceeds guest expectations by leading and mobilising the hotels management and teams around the Customer Journey process.
- Measure the effectiveness of guest experience initiatives drive continuous improvement and actively manage our reviews to ensure ongoing improvement.
- Initiate and coordinate new projects to enhance the overall guest experience
Qualifications :
Whilst talent and attitude are our primary requirements you also have:
- Supervisory experience in Front Office or Guest Relations within a hotel environment
- A relevant tertiary qualification or a minimum of three years experience in Hospitality and Tourism or Hotel Management.
- Experience in measuring and analysing guest experience initiatives including managing and improving guest reviews and feedback.
- Immaculate personal presentation and high level of communication both written and verbal.
- Leadership capability
Additional Information :
Why join Accor
Accor isnt just about developing your career; its also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way Access to our Accor Academy so you can Earn while you Learn!
- Work Your Way Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits including discounted Food & Beverage Accommodation Worldwide
- Accors referafriend bonus
- Daily staff meals provided
- Accors Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
