Host Manager
Host Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Host Manager plays a pivotal role in curating an exceptional guest experience across multiple dining venues. This position ensures seamless management of guest reservations welcomes and seats guests with grace and upholds the highest standards of personalised service. Main duties include:
Reservation Management
- Handle all reservation requests via phone email and online platforms.
- Manage booking systems to ensure accurate and efficient reservation handling.
- Coordinate with venue managers to optimize table allocation and seating arrangements.
- Confirm reservations and send reminders to guests as needed.
Guest Relations
- Exceed guests expectation by delivering personalised and professional service to clients and guests.
- Serve as the primary point of contact for guest inquiries and feedback.
- Create and execute a Guest Recognition program that aims to build strong lasting relationships with key customers increase their satisfaction and drive repeat business through a combination of recognition rewards and exceptional service.
Leadership and People Development
- Recruit train and lead the host team members and support staff fostering a culture of excellence and collaboration.
- Develop and implement training programs to enhance the teams skills and knowledge in event planning and execution.
- Provide ongoing support and guidance to the team promoting professional growth and a high standard of performance.
- Assist with training new staff on reservation and guest relations procedures.
- Organise the host team roster roles & responsibilities of each team member.
Qualifications :
- Demonstrated Host Management experience in a luxury hotel or finedining establishment
- Excellent organisational and project management skills with the ability to manage multiple events simultaneously.
- Strong leadership and team management abilities with a passion for developing and motivating staff.
- A Queensland Responsible Service of Alcohol (RSA) certification is essential.
- Queensland RMLV and First Aid Certification are highly desirable.
- Experience with POS and Reservations systems such as SevenRooms and Micros Symphony is highly advantageous.
- Able to work rotating shifts including evenings weekends and public holidays.
- Must have valid Australian Working Rights.
Additional Information :
Mondrian Gold Coast is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
