Assistant Front Office Manager Fixed Term Contract FMX
Assistant Front Office Manager Fixed Term Contract FMX
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Job Description
Our next Assistant Front Office Manager will assist the Front Office Manager to ensure a smooth operation of all services at the desk to contribute in achieving the departments quantitative and qualitative targets and highest possible REVPAR figures to motivate and train staff to the highest standards of guest care welcome and quality service.
What will you do
- To ensure that all tasks relating to guest comfort guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
- To have a full understanding of all systems and programme
- To ensure that your team are fully conversant with the facilities services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximize hotel sales.
- Coordinate constructively with both the finance and night teams so that policy procedure and requirements are all adhered to.
- Assist the FOM with the design and implementation of new procedures when necessary.
- Control reports from NightAudit.
- Ensure a high quality on the daily basis work.
- Supervises the daily billing cashiering and business reports.
- Regularly checks the quality of the service provision available by means of customer comments feedback during service meetings.
Qualifications :
- previous experience in a similar role
- fluency with Opera system
- fluency in English
- right to work in the UK
Additional Information :
What will you get
Having great people involves great rewards! As an employee of Accor you will be part of a world leading hospitality brand offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more !
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
