Imaging Service Engineer
Imaging Service Engineer
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$ $ 140000 - 160000
1 Vacancy
Job Description
Role:
Maintains highquality medical imaging equipment for our customers including systems applications quality checks calibration operating system help software assistance technical support and issue troubleshooting.
TECHNICAL SKILLS:
*Must have MR/CT experience. GE preferred but will consider candidates with Philips or Siemens.
*Must have formal training
What You Will Do in This Role
FIELD SUPPORT (75%)
- Troubleshoot highend medical imaging equipment.
- Establish and adhere to preventative maintenance schedules.
- Maintain customer service logs and internal service records.
- Solve issues with medical imaging applications electrical components computer hardware and software mechanical and hydraulic systems.
- Follow Health and Human Services Environment Health and Safety and/or all other applicable regulatory requirements.
- Perform service calibrations and quality assurance check for an entire imaging system as per the ISO13485 standards.
TECHNICAL SUPPORT (10%)
- Deliver technical support on highend medical imaging equipment online and or via telephone.
- Communicate daily with customers to ensure resolution and proper followup.
- Maintain system performance by performing system monitoring and evaluation and performance tuning; troubleshooting system hardware software networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).
APPLICATIONS SUPPORT (5%)
Interact regularly with radiologists technicians physicians and other medical professionals to keep abreast of new and existing imaging solutions issues and trends.
SOFTWARE SUPPORT (10%)
- Provide continuous uptime support for applications software issues associated with the Xray and Vascular modalities.
- Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing filming archiving networking and database administration.
- Prepare users by designing and conducting training programs providing software support and reference.
- Supply online and telephone support for Windows and Linux.
What You Will Need for This Role
- Minimum 10 years of highend medical imaging equipment maintenance and repair experience.
- High School Diploma or GED
- Must hold a current valid and unrestricted drivers license. Must have a safe driving record.
- Basic computer skills; understanding of computer networks and equipment interaction.
- Willingness to work flexible hours including evenings weekends and holidays as well as emergency offhours as needed to support a 24/7 schedule.
- Willingness to travel periodically to support business needs.
- The ability to lift push and/or pull up to 75 pounds.
- The ability to often bend stoop twist climb crouch/squat kneel/crawl sit stand and walk for extended periods of time.
Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder
MustHave:
- CUSTOMER SERVICE;DATABASE ADMINISTRATION
- Min .5 years as a FSE with MR/CT experience coupled with formal training
Employment Type
Full Time
