Assistant Front of House Manager
Assistant Front of House Manager
Posted on :
13-01-2025
Employer Active
1 Vacancy
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Job Description
As an Assistant Front of House Manager you will support the Front of House Manager overseeing the daytoday operations of the front desk ensuring the highest level of guests satisfaction.
Key Responsibilities
- Responsible for supporting the Front of House team in the running of the daily operations and looking after our guests throughout their stay.
- Handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
- Assist the FHM with the design and implementation of new procedures when necessary.
- Carry out Duty Management functions as required.
- Support the management with ongoing On Job Training Programs within the department to meet Brand and Service Standards.
- Collaborate with the Front of House Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
Qualifications :
- Previous experience in a similar position within a hotel environment is essential.
- Excellent leadership communication and interpersonal skills.
- Strong problemsolving abilities and attention to details.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours including evenings nights weekends and bank holidays.
Additional Information :
Benefits:
- 15 salary per hour
- Benefit from a free one or twoday break in another Accor property in the UK each year.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide brands include Fairmont Raffles Sofitel Pullman MGallery Novotel Mercure and Ibis.
The successful candidate must have eligibility to work in the UK.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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