Seasonal Customer Service Representative
Seasonal Customer Service Representative
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1 Vacancy
Job Description
Job Title:
Seasonal Customer Service Representative (Remote)
Job Description
JOB DESCRIPTION
The Customer Service RepresentativeRemote (Seasonal) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a work from home career change with a forwardthinking global organization that nurtures a true peoplefirst inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Happiest Employees and Best Companies for Career Growth awards every year Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Representative youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and wellbeing proudly united as gamechangers. Together we help the worlds bestknown brands improve their businesses through exceptional customer experiences and techpowered innovation. And due to continued growth were looking for more talented gamechangers to join our purpose people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an allnew career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth potential. In fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative working from home you will:
Provide inbound customer support using a call flow guide
Help customers resolve basic technical issues
Track document and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experienceswith a smile.
YOUR QUALIFICATIONS
Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
1 year of customer service experience
Open availability (this is a seasonal position)
A high school diploma or GED
A quiet distractionfree environment to work from in your home
Proficiency in fastpaced multitasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
Computer Requirements:
Bring your own device This position does not loan equipment
Device must be a desktop or laptop computer (No Macs Chromebooks iPads tablets mobile phones etc.)
Operating System: Windows 10
RAM: 8GB or higher
Processor: Intel i5/AMD Ryzen 5 or higher
Internet Requirements:
DSL Cable or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
Speeds: 10 mbps download and 3 mbps upload or higher
While working you will be required to hardwire with an ethernet cable
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.S. address for residence
Employment Type
Full Time
